uk2abroad - the mobile roaming solution


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Contacting us

How do I contact uk2abroad?

About uk2abroad

What is uk2abroad and how does it work?
What do I need to use uk2abroad?

Purchasing a uk2abroad package

I want to order a package. When will it arrive?
Why do you offer a ‘no SIM required’ option?
Why don’t you offer SIMs for every destination?
Why do I need a SIM card? Can’t I just keep my existing UK one?
Do I need to buy a new SIM card each time I go abroad?
How do I top-up the SIM card?
How long does the uk2abroad credit last?
How can I top-up my uk2abroad credit?
I’m not sure I can use my phone with your service?
I am travelling to more than one country. What do I do?

Unlocking

What is unlocking?
Why would my phone be locked?
How do I know if my phone is locked?
How can I unlock my phone?
Is unlocking legal?

Before you go

What do I need to do before I leave?

How do I contact uk2abroad?

Email: customer.services@uk2abroad.com
Phone: 0870 922 0825 to leave a message for us to call you back

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uk2abroad is a service which enables you to save around 60-80% on the cost of phone calls made and received whilst abroad.

uk2abroad works in the following way:

- you purchase a package for the destination you are travelling to. This consists of uk2abroad credit and a local SIM card for that destination.
- before you leave the UK, you enter a code into your UK phone which diverts all calls made to your UK number onto uk2abroad. We then route all calls onto your local SIM card. Thus anyone calling your UK mobile number gets seamlessly routed onto your local SIM card - they will be unaware that you are abroad, and you will save around 60-80% on the cost of roaming.
- you benefit from a local SIM card to make cheap local calls, and you benefit from uk2abroad handling all your international calls at a fraction of standard network charges.

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In order to use uk2abroad, you simply need to meet the following two requirements:

- have a phone handset and contract/pay-as-you-go SIM which supports call diverting (most contracts and some PAYG deals support call diverting, although check with your network customer services to be sure)
- have an unlocked phone handset (we can unlock most handset makes free of charge)

Visit the destinations pages to select your country and package

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Our 5 day and 10 day delivery packages will arrive via Royal Mail first class recorded delivery in 5 and 10 days respectively from the time you place your order. Our credit only packages are sent out via email approximately 24-48 hours after your order has been placed.

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Some customers may already have SIMs for other countries and just need to buy uk2abroad credit to keep their UK mobile number and benefit from making cheaper outgoing calls using uk2abroad. Select your destination from the list of destinations.

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We source SIMs for as wide a range of countries as possible at the lowest prices, but in some cases either the costs of importing are just too high or the customer demand is very low. We’d need to sell some SIMs at £50-60 just to make our money back and we don’t see the point in passing that cost on to the customer when it is possible to buy the SIMs more cheaply at the destination.

View our list of countries (the list is split into 5-day and 10-day delivery (for SIMs) and Credit Only (for next day delivery of credit only))

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When you use uk2abroad, you are diverting your UK mobile to us so that we can send the call on to the local SIM card at a much lower cost than roaming. The local SIM card is, therefore, a central element of the service. It is also useful for making and receiving local calls and giving you a local number at your destination.

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No, provided you’re SIM does not expire you can use it each time you go abroad. Most SIMs need to be topped up once every 6-12 months to keep them active. You can find out exact expiry details, by clicking on the ‘Click here for SIM information’ link on each destination page.

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SIM cards can be topped up at your destination at the normal outlets- newsagents, petrol stations, supermarket, mobile phone shops, etc.- and you will receive full details with your package instructions.

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uk2abroad credit lasts indefinitely provided you make or receive a call at least once every 12 months, and it can be used for any destination or refunded if you no longer need it (except for the first £10).

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Top-up online via the My Account section anytime (you can access this once you have made your purchase). If you will not be able to get reliable internet access during your trip, we suggest ordering some additional credit to cover all eventualities. We offer a refund policy for unused credit. See the terms and conditions for further information.

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Take a look at the minimum requirements above. All you need is an unlocked dual-band or tri-band phone (depending on where you are visiting - see the individual country pages) that supports call diverting.

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If you are travelling to more than one destination, you will need a separate local SIM for each country. When you arrive in your new destination, send us a text message saying "ROAM the-full-international-number-of-your-SIM"

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You need to have an unlocked phone to use our service. Unlocking allows you to use your mobile phone on any network (for the purposes of our service, this allows you to use a local SIM card).

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Some mobile operators lock their phones so you can only use them on their network. This is to prevent people moving between networks and has been frowned upon by the European Commission as ‘anti-competitive’.

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Put in a SIM card from another mobile network. If it registers on that network, your phone is unlocked. If it doesn’t, then you phone is locked.

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We provide a free unlocking service for some major handsets. For handsets we can't unlock, many online services offer unlocking for a small charge, or you can take your phone to your local mobile phone shop.

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Absolutely. In fact, your mobile network is obliged to do it for you, although they do charge. We offer an unlocking service for Nokia phones - other makes of handset can be unlocked at local mobile phone stores. Please email us with any queries.

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1. Select and purchase a uk2abroad package
2. Receive your package and instructions by e-mail or post
3. Set up your account online
4. Enter your activation code into your phone before you leave
5. Swap your UK SIM card with your local SIM when you arrive at your destination

When you have bought and received your uk2abroad package, you will need to set up your account online (which only takes a couple of minutes).

You need to make sure you have an unlocked phone and a contract/PAYG which supports call diverting.

Then when you're at the airport or about to leave the country, you enter a code into your phone which diverts all your calls to us.

When you arrive you simply put your local SIM in your phone.

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avoid mobile roaming charges with uk2abroad - the mobile roaming solution

please read the terms and conditions of use